1. Free trial
Every plan begins with a 14-day free trial. No credit card is required to start, and you will not be charged unless you choose to subscribe. You can cancel before the trial ends and owe nothing.
2. Refund window & timeline
- Full refund if you cancel within 7 days of your first paid charge, for any reason.
- Approved refunds are returned to your original payment method within 5–7 business days. Your bank or UPI provider may take additional time to reflect it.
- After the 7-day window, the current billing cycle is non-refundable, but you can cancel to stop all future charges (see below).
3. How to cancel — self-serve, in the app
You can cancel your subscription yourself at any time. You do not need to email or call us, and there is no retention-call requirement:
- Sign in to OdontoOS.
- Go to Settings → Billing.
- Select Cancel Subscription.
- Confirm on the cancellation screen. You'll see the date your access ends and receive a confirmation email.
Cancellation takes effect at the end of your current paid period — you keep access until then, and no further payments are taken. The same screen lets you downgrade instead of cancelling if you only need a smaller plan.
4. Monthly vs annual plans
| Plan | On cancellation |
|---|---|
| Monthly | Access continues to the end of the current month; no partial-month refund outside the 7-day window. |
| Annual | Access continues to the end of the paid year. Full refund only within the 7-day window; no pro-rata refund thereafter. |
5. Non-refundable items
- Metered add-ons already consumed (e.g. SMS/WhatsApp/email message credits that have been sent).
- Applicable taxes (GST) that have already been remitted to authorities.
- Custom onboarding or migration services already delivered.
6. Your data after cancellation
Before and after cancelling, you can export your data from the app. We retain account data for a limited period after cancellation (see the Privacy Policy) so you can reactivate or export, after which it is deleted or anonymised. You may request immediate erasure or a portable export at any time.
7. Disputes & chargebacks
If you believe you were charged in error, please contact billing@atlasvibetechnologies.com first — most issues are resolved within two business days. All prices are in INR.
8. Need help?
Cancelling is always self-serve, but if you have a question our team is happy to help at support@atlasvibetechnologies.com or billing@atlasvibetechnologies.com.